Refund & Returns Policy for Vlitzmo Menwear – Online Shopping of Menwear

Last Updated: [Date]

1. Introduction

Welcome to Vlitzmo Menwear (“we,” “our,” “us”).
This Refund & Returns Policy explains how we handle returns, exchanges, and refunds for purchases made through the Vlitzmo Menwear mobile application.

We aim to provide every customer with a positive and seamless shopping experience.
By placing an order on our platform, you agree to the terms of this Refund & Returns Policy.

For inquiries, please contact us at [support@vlitzmomenwear.com].

2. Eligibility for Returns

We accept returns if:

  • The item is defective, damaged, or incorrect.
  • The product is unused, unworn, unwashed, and in its original packaging with all labels and tags intact.
  • The return request is submitted within 7–14 days of receiving the item.

Note: Products that show signs of use, washing, or alteration are not eligible for return or exchange.

3. Non-Returnable Items

Certain items are non-returnable for hygiene or safety reasons, including:

  • Innerwear, undershirts, boxers, or socks
  • Customized or tailored clothing
  • Items purchased during clearance or promotional sales
  • Gift cards and discount vouchers

Please review product details carefully before purchase to confirm eligibility.

4. Return Process

If you receive a defective, damaged, or wrong item:

  1. Contact us within 7 days of delivery at [support@vlitzmomenwear.com].
  2. Include the following details:
    • Order number
    • Photos or videos clearly showing the defect or wrong product
    • A brief description of the issue
  3. Our support team will review your request and provide return instructions and a return authorization code (if applicable).

Once approved, you’ll be guided on how to return the product safely.

5. Return Shipping

  • If the return is due to our error (damaged, wrong, or defective item), we will cover the return shipping costs.
  • If returning for other reasons (wrong size, change of mind, etc.), the customer will bear the shipping cost.
  • We recommend using a trackable courier service to prevent lost parcels.

6. Inspection & Approval

Once we receive your returned item:

  • It will undergo a quality inspection within 3–5 business days.
  • You’ll receive an email or SMS update confirming whether the return has been approved or rejected.
  • If approved, you can choose a refund, exchange, or store credit.

If the returned item fails to meet our conditions (used, washed, or damaged by the customer), it will be sent back at your expense.

7. Refund Process

Refunds can be processed in one of the following ways:

  • Original payment method (e.g., debit/credit card, wallet, or bank transfer)
  • Store credit for future purchases on Vlitzmo Menwear

Refunds typically take 5–10 business days to process after approval, depending on your payment provider or bank timelines.

8. Exchanges

We allow exchanges for a different size, color, or product style if:

  • The product meets all return eligibility conditions, and
  • The requested item is available in stock.

If the requested replacement is unavailable, you’ll receive a refund or store credit.

9. Damaged or Incorrect Items

If you receive a damaged or incorrect product:

  • Notify us within 48 hours of delivery.
  • Include photos or videos showing the issue.
    We’ll verify the claim and arrange for a replacement or refund free of charge.

10. Cancellations

  • Orders can be canceled within 12 hours of purchase, provided they haven’t been shipped.
  • Once an order has been dispatched, cancellations are not possible.
  • Approved cancellations will be refunded within 3–5 business days to your original payment method.

11. Late or Missing Refunds

If you haven’t received your refund after the stated timeframe:

  1. Check your bank or wallet account again.
  2. Contact your bank or payment provider, as processing delays may occur.
  3. If unresolved, email [support@vlitzmomenwear.com] with your order details for further help.

12. Force Majeure

We are not responsible for delays or delivery issues caused by events outside our control, including:

  • Natural disasters or weather disruptions
  • Strikes or transportation breakdowns
  • Customs or courier delays
  • Pandemics or government restrictions

We will always strive to resolve such issues promptly.

13. Contact Us

For any return, refund, or exchange inquiries, contact:

Vlitzmo Menwear Support Team
📧 Email: [support@vlitzmomenwear.com]
📍 Address: [Your Business Address]
🕓 Support Hours: Monday–Friday, 9:00 AM – 6:00 PM (Local Time)

We aim to respond to all customer inquiries within 24–48 hours.

14. Policy Updates

We may update this Refund & Returns Policy periodically to reflect changes in our processes, payment systems, or legal requirements.
The latest version will always be available on our app and official website, with the “Last Updated” date clearly shown.

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