Shipping & Delivery Policy for Vlitzmo Menwear – Online Shopping of Menwear

Last Updated: [Date]

1. Introduction

Welcome to Vlitzmo Menwear (“we,” “our,” “us”).
This Shipping & Delivery Policy explains how we handle, process, and deliver orders placed through the Vlitzmo Menwear mobile application.

By purchasing from our App, you agree to this policy. If you have any questions, please contact us at [support@vlitzmomenwear.com].

2. Order Processing

  • Orders are processed within 1–2 business days after successful payment confirmation.
  • Orders placed after 5:00 PM (local time), or on weekends or public holidays, will be processed on the next business day.
  • Once processed, you will receive an email or SMS confirmation with your order details and a tracking number (when applicable).

Note: Processing may take longer during festive seasons, flash sales, or high-demand periods.

3. Shipping Methods & Estimated Delivery Times

We collaborate with trusted courier and logistics providers to ensure your orders arrive safely and promptly.

Destination Shipping Type Estimated Delivery Time
Local (Within [Your Country]) Standard Shipping 2–5 business days
Regional (Nearby Countries) Express Shipping 5–10 business days
International Registered International Courier (e.g., DHL, FedEx) 7–15 business days

Delivery times are estimates and may vary depending on location, courier service, weather, or customs delays.

4. Shipping Charges

  • Shipping fees are calculated at checkout based on weight, destination, and delivery method.
  • Shipping costs (if applicable) will be shown before confirming your payment.
  • Free Shipping may apply for promotions or orders above a specific value (e.g., ₦50,000 / $100).
  • For international orders, customers are responsible for paying any customs duties, taxes, or import fees imposed by their destination country.

5. Order Tracking

Once your order has been dispatched, you will receive:

  • A tracking number, and
  • A tracking link (from the courier partner).

You can monitor your order’s progress online.
If tracking information is delayed or unavailable, please contact us at [support@vlitzmomenwear.com] with your order number.

6. Delivery Attempts

  • Our courier partners will make up to two (2) delivery attempts.
  • If delivery is unsuccessful due to the customer’s unavailability or incorrect address, the package will be returned to our warehouse.
  • You may request re-delivery, but additional shipping fees may apply.
  • It is your responsibility to ensure that someone is available to receive the package at the delivery address.

7. Address Accuracy

Please ensure that your name, delivery address, and contact details are complete and accurate before confirming your order.
Vlitzmo Menwear will not be liable for delayed, lost, or misdelivered shipments due to incorrect information provided by the customer.

8. Delayed or Lost Deliveries

We strive to deliver all orders within the estimated timeframes, but delays may occasionally occur.
If your order is significantly delayed or lost:

  • Contact our support team at [support@vlitzmomenwear.com] with your order number.
  • We will liaise with the courier service to locate your package.
  • If the parcel is confirmed lost, you may choose between a replacement or a full refund, depending on stock availability.

9. International Shipping

  • International deliveries are available to selected countries.
  • Delivery times may vary based on customs processing in the destination country.
  • Customers are responsible for any customs duties, import taxes, or related charges.
  • Certain product types (e.g., leather goods or brand-restricted items) may face regional import limitations.

10. Damaged, Missing, or Incorrect Items

If your package arrives damaged or contains the wrong item(s):

  1. Notify us within 48 hours of receiving your order via [support@vlitzmomenwear.com].
  2. Include your order number, clear photographs of the item and packaging, and a brief description of the issue.
  3. We will verify and offer a replacement, exchange, or refund in accordance with our Return & Refund Policy.

11. Ownership & Risk

Ownership of products transfers to you once payment is received in full.
Risk of loss or damage transfers to you upon successful delivery to your specified address.
Please inspect your package upon delivery and notify us immediately if there are any issues.

12. Order Changes & Cancellations

  • You may change or cancel your order within 12 hours of placing it, provided it has not yet been shipped.
  • Once your order is dispatched, cancellations or changes are no longer possible.

To request changes or cancellations, please email [support@vlitzmomenwear.com] as soon as possible.

13. Force Majeure

We are not responsible for delays or non-delivery caused by events beyond our control, including:

  • Natural disasters (e.g., floods, earthquakes, storms)
  • War, strikes, or pandemics
  • Customs delays or transportation issues

We will always keep you informed in such cases.

14. Contact Us

For any shipping or delivery inquiries, please contact:

Vlitzmo Menwear Support Team
📧 Email: [support@vlitzmomenwear.com]
📍 Address: [Your Business Address]
🕓 Business Hours: Monday–Friday, 9:00 AM – 6:00 PM (Local Time)

15. Policy Updates

We may revise this Shipping & Delivery Policy occasionally to reflect changes in our operations or courier partners.
All updates will be posted here with a new “Last Updated” date.
Please review this page regularly to stay informed.

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